takealot.com, a leading South African online retailer, is looking for a highly talented Returns Supervisor to join our team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. 

Reporting to: Returns Outbound  Manager

Your responsibilities will include:

Operational Duties

Ensure that daily production is met with the daily SLA – no carry over allowed. Ensure RTM disposals are managed Ensure that all staff comply with SOP’s. Understand deviations and provide solutions to deviations Complete and report on all KPI measures and provide reasons for deviations. Ensure that all equipment under your control is used correctly and stowed away safely. Capture and calculate overtime accurately and ensure submission deadlines are met without error. Ensure that the attendance register/biometric data is accurate and to resolve any queries. Assist staff with administrative and operational requests. Manage PPE and stationary requirements effectively. Ensure that all staff are using the correct PPE for the task being performed. Ensure that operational areas are kept clean.

Cost Management

Control of expenditure and flexing of costs in line with volume fluctuations of failed handovers. Manage daily staff and overtime efficiently to ensure labour costs are controlled.. Ensure that all procurement is done in a controlled and managed way.

Reporting & Admin

Extract’s data and generates reports which will assist in performance tracking and decision making. All administrative documentation is labeled and filed as per procedures. All daily, weekly and monthly reports/ meeting minutes are up to date.

People Management

Train and supervise employees to carry out the functions under their control. Ensure that all staff are at work and attendance is 100%. All overtime and acting allowance must be approved before work is done. Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures. Assert and drive accountability in all levels of staff.

SHE, Risk, Quality & 5S Duties

Ensure 5S standards are maintained. Conduct daily and weekly 5S audits. Identify, correct deviations. Ensure health and safety standards are maintained and issues reported timeously. Align with the Quality Management System and help to continually improve processes.

Attributes required:

Solutions-oriented, can-do attitude; self-motivated, Self-starter with high energy levels. Strong organizational & prioritization skills. Attention to detail. Ability to interact with internal & external stakeholders at all levels. Comfortable with change and excellent team player. Comfortable with learning and adapting to new systems. Be able to work in a pressured environment. Be able to complete tasks quickly & efficiently. Be willing to go the extra mile. A structured and disciplined management style Ability to motivate and inspire others. Computer literacy (excel, word, PowerPoint)

Qualifications:

Matric/Grade 12 or equal qualification Tertiary qualification advantageous Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC). 4-5 years warehouse experience 2 years supervisory experience/exposure would be advantageous

 The Environment: 

takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.  We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.  We are short on ego and high on output.  We are doers and not only thinkers, its all in the execution after all.  We love what we do and what we are creating. We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.