Why join us 

Joining Sainsbury's as a Returns Investigation & Resolution Technologist means being part of a collaborative and innovative team dedicated to ensuring product quality, customer satisfaction, and continuous improvement. You will have the opportunity to play a key role in investigating and resolving serious product complaints for Argos, working closely with stakeholders to drive impactful changes and reduce return rates. With a supportive environment, opportunities for growth and development, and a focus on our valued behaviours, you will contribute to maintaining customer trust and shaping the future of product development at Sainsbury's.

What you'll do

As the Returns Investigation & Resolution Technologist at Sainsbury's, you will play a crucial role in managing serious product complaints for Argos, ensuring timely investigation and resolution in accordance with Service Level Agreements (SLA). Your responsibilities will involve conducting detailed analysis to identify trends and issues based on returns levels, customer reviews, and complaints, in order to guide efforts towards resolving key issues and reducing returns. Additionally, you will collaborate with various stakeholders, including product technologists, operations teams, buying teams, and external service providers, to recommend actions based on investigation findings and enhance product quality and customer satisfaction through changes in manufacturing processes and quality control measures. Your meticulous documentation of findings and maintenance of detailed records will be essential in driving product reliability, reducing return rates, and upholding customer trust at Argos.

Who you are 

As a Returns Investigation & Resolution Technologist at Sainsbury's, you are a dedicated professional with a strong technical background and a keen eye for detail, committed to investigating and resolving serious product complaints for Argos. With your ability to analyse data, collaborate with various stakeholders, and make recommendations to enhance product quality and customer satisfaction, you play a crucial role in reducing return rates, improving product reliability, and maintaining customer trust. Your strong communication skills, problem-solving abilities, and proactive approach enable you to effectively coordinate investigations, document findings, and drive continuous improvement in product standards, ultimately contributing to the success of the organisation.