**Position:** Returns Associate II **Job Description:** Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. The Returns Associate II will be in charge of collaborative work with Sales, Customer Support & Materials to ensure the correct process of RMAs, support the customer with return issues and ensure the product is returned/delivered as proper. This role requires a heightened attention to detail and analysis. **What will you be doing:** + Responsible for facilitating the product return and replacement process + Provide support to the department, RMA Production Control and Vendor Returns through RMA research, administrative tasks, and process improvements + Respond to and process RMA requests, including issuing credit to customers + Investigate customer RMA requests through WMS transaction history, Unity/CORS/DMS order history, inventory adjustments, special handling requirements, quality alerts, review of QOIs, datasheets and other documentations + Interface with multiple warehouses, sales, asset, and suppliers for issue resolution + Manage internal and external communications that come through the email, chat and phone + Document all return transactions accurately in the system. + Obtain RMA approval from the supplier by submitting return requests through email or supplier portal, ensuring all required documentation is included. + Initiate return shipment to the supplier upon RMA approval, track delivery, and follow up to obtain the failure analysis report and final disposition of the returned material. **What do you need to have?** + Relevant system experience with Oracle, SalesWorkbench + 3 years of relevant experience related in Returns, review Quality of product and supplier handling. + Knowledge of MS Office – Excel, Word, Outlook + Effective communication skills across multiple departments (warehouse, sales, asset, customers) + Advanced written and verbal communication skills in English + Experience performing detail-oriented tasks + Troubleshooting skills, adaptability, competent multitasker + Flexible with schedule **What’s in it for you?** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + 30 days of Christmas bonus + 40% vacation premium + 12 vacation days plus 2 floating days, sick days and holidays + Savings Fund + Life Insurance + Healthcare Insurance + Prescription Eyeglasses benefit + Dental Assistance + Food Vouchers + Restaurant Vouchers + Growth Opportunities + And more! **Annual Hiring Range/Hourly Rate:** $15,416.00 - $20,833.00 MXN Monthly \#LI-Hybrid \#LI-DR1 **Annual Hiring Range/Hourly Rate:** Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. **Location:** MX-JAL-Tlaquepaque, Mexico (HPE Guad office) **Time Type:** Full time **Job Category:** Supply Chain Services **EEO Statement:** Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) ) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.