By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

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Return to Work Navigator

This position will support clients on the West Coast. Preference will be given to candidates located in Pacific, Mountain and Central Time Zones.

Worker's Compensation experience is highly preferred.

PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

Receives referrals for RTW Services from the claims team.Inputs and reviews notes/diaries in claims management system as instructed.Communicates with providers to obtain updated work status.Works with the employer to determine if restrictions/limitations can be accommodated.Sets new diaries for future follow up and communication.Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.Works with Smartsheets for claims escalations to other resources.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

Excellent oral and written communicationPC literate, including Microsoft Office productsStrong organizational skillsAbility to work in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

TAKING CARE OF YOU BY

 We offer a diverse and comprehensive benefits package including:Three Medical, and two dental plans to choose from.Tuition reimbursement eligible.401K plan that matches 50% on every $ you put in up to the first 6% you save.4 weeks PTO your first full year.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18.00 - 22.00/hour  A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.