We are seeking a talented individual to join our Workers Compensation team at Mercer Marsh Benefits. This role will be based in our Brisbane office. This is a hybrid role that has a requirement of working at least three days in the office.

The Return to Work Consultant provides professional outsourced return to work and claims consulting services to Mercer Marsh Benefits clients through the administration of injury management software; insurer and other stakeholder liaison and back office injury management accountabilities. The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

We will count on you to:

Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.Liaise with key stakeholders, including injured workers, employers, and insurers, to provide updates, gather information, and address concerns throughout the return-to-work process.Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.Administer injury management software, generate reports, and maintain accurate documentation to support effective injury management practices.

What you need to have:

Tertiary qualifications in allied health.Experience in claims management functions at an insurer or employer.Strong organisational and time management skills, with a focus on accuracy and thoroughness.Excellent written and verbal communication abilities.Proficiency in Microsoft Word and Excel.

What makes you stand out:

Return to Work Coordinator accreditation (desirable but not essential).Experience with claims management and injury management systems.Proactive approach to identifying opportunities and managing tasks independently.Strong decision-making skills and the ability to evaluate options effectively.Willingness to take on additional responsibilities and support the Workers Compensation team during busy periods.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.