Be a part of a revolutionary change

 

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

PMI’s journey to a smoke-free future is fueled by technology.

The total transformation we’re going through means that there are unique projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.

The role of Retention Specialist is offered as a one-year fixed-term contract.

Your ‘day to day’ tasks:

Support the development and execution of retention strategies aligned with business objectives and consumer lifecycle stages.Analyze consumer behavior and campaign performance to generate actionable insights.Collaborate with cross-functional teams (e.g., Commercial Planning, Digital, Consumer Experience) to ensure seamless execution of retention programs.Monitor KPIs such as retention rate, reactivation rate, and upgrade conversion, and propose optimizations.Assist in preparing internal presentations showcasing retention impact Stay updated on industry trends and best practices in loyalty and retention.

 

Who we’re looking for:

Bachelor’s degree in Marketing, Business Administration, Data Analytics, or related field.           2-3 years of experience in CRM, loyalty, or retention programs.Experience in consumer electronics, FMCG, or subscription-based services preferred.Strong analytical skills and experience with data tools (e.g., Power BI, Excel, CRM platforms).Familiarity with segmentation, personalization, and lifecycle marketing.Excellent communication and project management skills.Ability to work in a fast-paced, cross-functional environmentFluency in both Greek and English (written and spoken)

What we offer:

Our success depends on colleagues who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.Take pride in delivering our promise to society: to improve the lives of a billion smokers.