The Customer Retention & Renewal Manager plays a critical role in driving loyalty, reducing churn, and securing on-time renewals for our Medium Product stack. This strategic leader designs and executes innovative retention strategies, leverages data-driven insights, and fosters strong customer relationships to maximize Annual Licence Fee (ALF) retention rates and accelerate ARR growth.

As a highly collaborative and dynamic self-starter, you will lead and inspire a high-performing team, oversee proactive engagement initiatives, and manage the end-to-end renewal process with customers, business partners, and distributors. Your mission is simple yet powerful: keep our customers happy, loyal, and growing with us—while ensuring operational excellence and measurable business impact.

Location - 3 days per week out of our Johannesburg office.