As a Customer Retention Specialist, your primary mission is to drive and execute strategic retention initiatives to boost customer loyalty and protect recurring revenue across the Medium Segment Product stack. You will play a key role in building and maintaining strong relationships with Business Partners and Distributors, ensuring proactive engagement with customers and creating a seamless, value-driven experience throughout the renewal lifecycle.
Working closely with your internal team, Business Partners, and Distributors, you will be instrumental in managing renewals, identifying growth opportunities, resolving challenges, and ensuring customers remain satisfied, engaged, and committed to our solutions.

Location - 3 days per week out of our Johannesburg office.