We are growing! We are currently looking to hire a Training Project Manager for our Academy in Paris. We are also open for candidates who are based outside of Paris.

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 250 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment working in the Academy team to handle our ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track.

You will be developing the ability of front-line teams to elevate customer experience in the luxury sector. 

This includes: 

Proposing, scoping, designing, leading and managing projects (global and cross-practice projects within CXG) Reviewing CX assessments and making strategic recommendations, designing bespoke selling ceremonies, training programs and workshops Managing and developing your own client portfolio Working very closely to nurture client relationships

Key Responsibilities:

The following will vary and be influenced by project, but in principle it will apply to most projects:

1- B2B Client Development

Lead discovery calls with existing and prospect clients Understand the premium & luxury clients retail ecosystem to be able to manage client expectations with agility and assertiveness Be innovative in way you approach each project and always look for new training / solutions Grow and develop your client relationship to always stay on the top of their mind and increase repeat business Collect client feedback throughout the project and organize a Return of Experience end-project meeting  Provide excellent service to maintain a positive reputation for the business

2- Project Design & Management

From end to end, design tailored projects that answer clients’ needs using various CXG Academy solutions Create and pitch advanced proposals to clients on a wide range of CX-related skills development solutions Plan the project which includes budgets, legal agreements, purchase orders, detailed roadmaps, weekly meetings communication tools and governance meetings Thoroughly manage deliverables, against the brief, budget and timelines Regularly assess progress in relation to the plan and implement appropriate adjustments when necessary  Propose and develop alternative solutions when projects change trajectory  Partner with our subject matter experts community to direct and review their contribution to each project

3- Content Creation

Design or co-create content on the following topics (the list is non-exhaustive): 

Analysis and recommendations for CX reports Bespoke selling ceremonies Retail training programs with a blended learning approach (from outlines to learning contents and tools) Retail training activity tool kits Workshops (change mindset, brainstorming, team engagement) Retail standard operational procedures (SOPs)