To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
 

Job Description:

SUMMARY: Responsible for the daily supervision of all aspects of Retail and Arcade, promoting excellent standards for customer service and satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Perform excellent customer service at all time. Maintains appropriate staffing levels in Retail and Arcade by assisting with interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Team Members as needed. Provides customer-service-related assistance in Retail, such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property. Ensures that the work areas are neat, clean, and well stocked with supplies. Participates in monthly inventory of retail merchandise. Acts as a liaison between Retail and Arcade Team Members and management. Utilizes effective communication skills to creatively resolve problems in Retail and Arcade. Responds to special requests of customers as well as customer complaints and inquiries in a calm, prompt, courteous manner. Assists the Retail Manager in ordering and maintaining appropriate stock and oversees daily transfers to and from Retail and Arcade. Ensures a maximum level of customer service and satisfaction in Retail and Arcade is achieved and maintained. Provides customer service related assistance in Arcade such as assisting customers with selections. Responsible for processing Arcade money drops, assisting in ordering and maintaining appropriate stock levels. Responsible for processing Telephone money drops. Responsible for snacks, drinks and cigarette machine money drops, maintaining par levels, ordering and maintaining appropriate stock levels, oversees maintenance and ensuring machines are functioning properly. Facilitates the flow of information by attending regularly scheduled departmental meetings. Inspects merchandise to ensure it is correctly priced and displayed. Ensures to a high degree the accuracy and thoroughness of departmental records and reports. Maintains a consistent, regular attendance record. Usher as needed by management for events. Performs any reasonable request made by management. PERFORMANCE REQUIREMENTS To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors. SUPERVISORY RESPONSIBILITIES: Directly supervises Team Members in Retail and Arcade. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: High School diploma or GED required. One to three years retail and supervisory experience in a similar environment required with progressive career growth preferred. Cash handling experience required. SPECIAL QUALIFICATIONS: Must possess excellent communication and organizational skills. Must have excellent people skills, possess and energetic personality, and have the ability to motivate team members. Must be willing to work flexible hours, including weekends, nights and holidays. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of company. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is regularly required to reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must be able to lift and/or move at least thirty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.