**Job Description** Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed; monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift. **JOB DUTIES AND RESPONSIBILITIES** + Function as the go-to resource for retail staff while on duty. + Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day beforeleaving at night. + Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins) + Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,cleanliness/store appearance, service, merchandise availability, signage) + Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issuesare resolved in a timely manner + Motivate the team during demanding service periods; provide recognition and constructive feedback throughoutthe shift as appropriate + Train and develop new employees; provide coaching for ongoing improvement + Handle or escalate any store or employee-related issues; document as appropriate for the store manager orstore supervisor to review + Approve refunds + Get change if needed for the cash drawers + Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safeis shut and locked + The Creamery: Make sure that the receiving room in order and cheese is not left out at night + Act as a role model in representing the company, the team, and themselves + Perform any of the duties of the retail store associate + Follow all safety and sanitation procedures + The requirements herein are intended to describe the general nature and level of work performed by employee,but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required **Requirements** **EDUCATION AND EXPERIENCE** + High school diploma or equivalent preferred + 1 to 2 years of retail, customer service, or related experience + Demonstrated ability to deliver excellent customer service and leadership attributes or team leadershipexperience + SMK_HGRO10 Retail Store Shift Lead (1) + Certification and/or License – may be required during course of employment **KNOWLEDGE, SKILLS, AND ABILITIES** + Strong customer service skills + Able to respond courteously and efficiently to inquiries, complaints, and requests + Able to work in collaboration effectively and foster good teamwork + Able to motivate others in a positive and constructive manner + Able to demonstrate solid judgment and decision-making skills + Able to resolve internal conflicts with tact and professionalism + Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills) + Attention to detail and able to multi-task + Problem solving skills + Able to communicate clearly and effectively, both verbally and in writing + Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment + Must be able to read, write and speak English