This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You’ll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You’ll Make an Impact   

Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environmentRetain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutionsEnsure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer careAssess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiativesIdentify sales and system challenges, creating actionable plans to increase business opportunitiesProvide expertise on all store functions and Spectrum offerings, including pricing, promotions and service featuresMeet operational standards by managing store appearance, inventory and staffing levels to minimize lossesOnboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance managementEnforce company policies and procedures, including inventory and cash management processes

Working Conditions   

Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as neededAbility to lift up to 35 lbs. and stand for extended periodsUniform attire and appearance required

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

Bachelor’s degree or equivalent work experience

Experience   

1-3+ years of management in sales or customer service retail environment

Skills   

Ability to read, write and speak EnglishAbility to build effective partnerships across the organizationDemonstrate solid interpersonal, leadership, influencing and presentation skillsExperience in destination-style retail environmentProven ability to lead and motivate others in a sales-focused environmentComfortable with technology including mobile devices and video platformsProficient with computers and software applicationsAbility to prioritize, organize and manage multiple tasks or projectsAbility to manage change effectivelyAbility to make qualitative judgements

Preferred Qualifications

Experience

1+ years management experience1-3+ years of telecommunications or wireless experience3+ years sales or customer service experience3+ years’ experience in destination-style retail environment

Skills

Experience implementing sales training and employee development programsAbility to identify sales trends and risks and communicate findings to managementProven capability in change management
SRL402 2026-80547 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $69,000.00 and $136,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.


In addition, this position has a commission earnings target starting at $13,200.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13523 Business Unit: Sales and Marketing Zip Code: 11365

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.