Retail Security Officer (Full Time)

Reading

42 hours per week Monday - Saturday 15:00-22:00

£12.36 per hour

Retail experience preferred                                                                                     

Job Overview

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation.

Main Duties

Use ASCONE to maintain the security of the site Conduct regular patrols of the site Deliver customer service to both staff and visitors Support the staff with any reasonable request Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening. Being proactive and reactive when delivering customer service to diffuse situations to avoid escalation.  To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate and detailed entry of any incidents that occur on the system provided on site. To call emergency services and Communication Centre to report serious incidents.

What we are looking for

Excellent customer service skills Self-starter, can act without direction Report Writing skills essential Excellent communication skills Ability to work well under pressure