Instrument Data Management - Securities

A colleague with the talent to take on something and make it happen, who is excited to help others to succeed and has the gift of always being a step ahead. In other words, you strive to bring fresh ideas and accept challenges in a rapidly changing and complex environment. You are a person who collaborates, listens and invests in others to achieve joint goals. You enjoy challenging the status quo and you are keen to propose creative solutions to problems.

Your Main Tasks:

Managing a wide range of ING Investments productsEnsure the accuracy, completeness and accessibility of information related to the investment products in scopeAssess and add new securities instruments to our product range in collaboration with ING’s Tribe Investments and Sales peopleRemoval of instruments that the organization no longer wish to keep in our product rangeVarious control/audit activitiesOption-related activities such as processing an option splitProviding input for the quarterly and annual reports that clients receive from their investment portfoliosEssentially the goal is to provide reliable data for decision making, regulatory compliance and operational efficiency

Responsibilities:

Answering and solving customer, banker and financial institutions questions and

issues

Maintaining contact with bankers, and financial institutions (bank to bank) via

email, phone and chat in English*

*Assumption only English as language requirement to be validated during project

transition.

Outperform customer expectations continuously: the WOW effect Going through customer processes correctlyTaking into account applicable laws and regulationsOperational handling of customer request

As a Customer Loyalty Team-Member, you will also need:

A flexible attitude, you will find it no problem to work on Mid-shiftYou achieve results, even in difficult circumstancesYou work autonomously and feel responsibleYou are proactively looking for new ways to develop yourselfYou are willing to get the necessary (legal) certificates for the jobYou are willing to learn the necessary skills to perform your task