About the role

Summary Description:

Reporting to the Vice President, Commercial Operations. The Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include: Vice President - Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s.  

 

Essential Job Responsibilities:

Plan and lead takeover/opening of 20 Macy’s concession locations in Fall, 2025Lead project team meetings for current and future concession locationsResearching trends and creating new opportunities to increase salesMaintaining the promotional calendar and analyzing the data to make recommendationsMonitor sales, returns, and operational effectiveness/efficiencyCreate and maintain policies and procedures for the concession channelProject management for new retail and omnichannel initiativesManage retail packaging, store supplies, security guardsLead store opening/closing process for all channelsAssist with boutique and outlet channels as needed

 

Profile

Requirements/Qualifications:

Bachelor's degree in business, finance, marketing or related field3+ years of experience as a Retail Operations Manager responsible for 50+ storesPrior experience with leased department store shops is preferrdFinancial Acumen and Business Acumen with strong consumer prospectiveExcellent organizational skills to meet goals and set prioritiesStrong attention to detail and problem solving skillsAbility to multi-task in a fast-paced environmentAbility to build relationships with all levels of stakeholders, both internally and externallyCommercial mindset - ensuring results and profitability is central to all plansExcellent presentation skills, both face-to-face and writtenMust be able to clearly communicate information effectively and persuasively with strong interpersonal skills to engage with all levels of the organizationStrong time management skills, creative problem solver and self-sufficientProficiency on Microsoft Outlook, Excel, PowerPoint and Word

Core Values and Traits:

Play as One Team:

Showing respect towards everyoneCommitment for the team’s work and decisions

Play with Elegance:

Striving for excellenceTreating others with fair play and humility

Play by Daring:

Having the courage to speak up, experiment and take initiativeTo explore new opportunities

Play with Tenacity:

Constantly seek continuous improvementLearning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.