**Purpose:** Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally-appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job. This position will primarily have a shift time of 10:45 am - 7:15 pm. Rotating weekend shifts will also be required. **Responsibilities:** + Communicates customer complaints and concerns effectively with other team members. + Displays customer service skills when responding to meal service requests, resulting in a satisfied customer. + Complete any closing side work assigned. + Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines. + Adheres to department procedures regarding the operation of all food service equipment. + Clear tables of dishes and other used items. + Expedite food items and service customers. + Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control. + Receive and place food orders from customers when applicable. + Clean, stock and maintain service station and all service areas where applicable + Demonstrate an understanding of and proficiency with the ?Culture of Service? model. + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Engages guests using the designated department script, to include proper greeting, eye contact and smiling + Diploma/GED, OR 1 year previous job experience required in lieu of HS Diploma/GED. + Excellent Customer Service experience preferred. + Work permit required if under 18 years old. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**