Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

Free employee season pass and free or discounted dependent(s) season pass

Free and discounted friends & family day passes

Free transportation to & from Bend, Sunriver, and La Pine

Discounts across the resort (food & beverage, retail, rentals, lessons & more)

Employee housing program

401k with up to 5% company match & immediate vesting

Discounted onsite daycare

Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Retail Hardgoods Sales Associate at Mt. Bachelor Sports serves as a passionate, personable, and professional gear guru, focused on delivering outstanding sales experiences through deep product knowledge and individualized customer service at the Pro Shop and Demo Center. This position seeks a committed sales professional who cultivates and specializes in extensive knowledge of all our 'hard goods' product lines including but not limited to ski and snowboard equipment, boots, bindings, tuning, and specialty accessories, all while dependably meeting assigned sales objectives through superior customer care and intentional relationship building to maximize sales outcomes and secure customer loyalty through informed merchandise recommendations, seamless transaction completion, and swift handling of any purchasing concerns, establishing strong customer connection that builds trust and drives sustained sales performance.   

The Retail Hardgoods Sales Associate role incorporates fundamental retail responsibilities, including demo fleet maintenance, boot fitting proficiency for demos, inventory oversight, safety protocol adherence, and collaborative partnership with team members to foster a dynamic, achievement-focused retail culture. This sales-driven position requires proficiency in point-of-sale systems, cash and credit card processing, product research and knowledge sharing, merchandise check-in procedures, and internal transfer coordination, while also maintaining vigilant inventory control through proactive customer service and proper alarm system response protocols. This position presents retail professionals with the opportunity to channel their passion for mountain sports and exceptional service while enhancing Mt. Bachelor Sports Pro Shop's reputation as the premier provider of premium performance gear, where technical expertise, sales acumen, and customer engagement converge to consistently meet individual and team sales expectations in a vibrant and dynamic mountain retail environment. 

Major Responsibilities/ Daily Essential Functions

Store Operations 

Prepare the Pro Shop for daily operations, including opening and closing procedures 

Restock products and ensure adequate inventory levels for optimal sales opportunities 

Maintain store cleanliness standards through proactive cleaning, dusting, and vacuuming 

Complete daily checklists and operational reports as directed 

Customer Sales Excellence 

Welcome customers with warmth and professionalism while quickly ascertaining their specific needs through active listening and comprehensive product knowledge 

Present tailored purchase options that align with customer preferences and budget considerations to effectively drive sales conversion 

Build lasting customer relationships through personalized follow-up service and expert recommendations that encourage repeat business 

Execute accurate POS transactions, including special orders, returns, exchanges, and coordination with the inventory management team 

Process all payment methods while applying appropriate discounts and maintaining accurate transaction records and daily sales reporting 

Inventory Management 

Receive and process new merchandise shipments with accuracy 

Verify packing slips, record items on receiving worksheets, and attach price labels 

Restock items from warehouse inventory, ensuring accurate labeling and pricing 

Monitor inventory levels for popular items and communicate low stock alerts to management 

Conduct regular inventory counts and assist with annual inventory procedures 

Assist with price changes, markdowns, and promotional setup as directed 

Merchandising and Visual Presentation 

Inspect all display fixtures daily to ensure accurate product presentation based on warehouse inventory levels 

Organize and straighten all products throughout operating hours 

Execute merchandising store refresh as directed to feature high-volume inventory and encourage sales 

Update promotional signage and pricing displays as needed 

Product Expertise  

Research, develop, and maintain comprehensive knowledge across all product categories with a focus on hardgoods, emphasizing features and benefits to enhance sales effectiveness and elevate overall sales performance 

Maintain a strong understanding of current and historical ski and snowboard equipment, staying current on industry trends, new products, and competitive offerings 

Practice product demonstrations and fitting techniques 

Share product expertise with team members 

Demo Equipment Maintenance 

Inspect/Test equipment upon renting and returning 

Tune, Repair & Wax equipment as needed to ensure premium presentation and performance 

Remove damaged equipment from the fleet and report damaged equipment to the Retail Sales Manager or the Warehouse Inventory Manager 

Point-of-Sale Operations 

Execute POS transactions with accuracy and efficiency 

Process merchandise returns and exchanges in accordance with established return policies 

Apply discounts, markdowns, and employee discounts appropriately 

Handle cash, credit card, and gift card transactions 

Maintain transaction records and complete daily sales reporting 

Professional Development 

Attend daily morning meetings and scheduled staff meetings 

Maintain current and comprehensive knowledge of resort services and programs 

Participate in vendor clinics and training sessions to enhance soft goods and accessories product expertise 

Complete required training modules and certification programs 

Store Security and Loss Prevention 

Greet customers upon entry to establish presence and deter theft 

Monitor customer traffic and merchandise movement   

Provide attentive customer service to prevent customer neglect and ensure coverage 

Secure high-value merchandise and maintain visual oversight of the sales floor 

Follow proper procedures for handling suspected theft or security incidents 

Ensure collaborative communication to cover the sales floor with all scheduled team members 

Safety and Risk Management 

Practice "See it – Say it" protocol, sharing safety concerns with management immediately 

Follow mountain-wide safety procedures 

Maintain knowledge of emergency contacts and procedures, including Ski Patrol, resort dispatch, and Mountain Medical location 

Participate in weekly/bi-weekly safety huddles and complete safety documentation 

Verify the location of first aid supplies and ensure emergency exits remain clear 

Complete incident reports and maintain safety records according to departmental standards 

Ensure appropriate training and proficiency with approved documentation prior to using power tools or ASTM equipment 

Secondary Function

Assist with softgood sales and retail operations as directed 

Complete additional tasks as assigned by management or lead staff 

Interpersonal Contacts

Resort Guests and Employees  

Specific Job Skills/Certifications

License/Certifications: Must pass the required Binding certifications tests from designated manufacturers.

Technical: Boots fitting knowledge, knowledge of equipment performance, construction, and selection. 

Physical Capabilities: Must be able to stand for extended periods. Climb, bend, lift, and have full motor function. Willingness and capability to learn to use manual equipment and power tools.

Education/Related Experience

Minimum education required: Some High School, Diploma, or GED preferred.

Minimum time in related position: 2+ years ski/snowboard rental experience preferred, and previous snow industry sales experience preferred.  

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made. 

In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow, lift up to 10 pounds, and walk on steep and uneven surfaces.

While performing the duties of this role, the employee will be required to frequently bend, reach, climb, push, pull, lift over 50 pounds, and stand for prolonged periods of time. Additionally, the position will require frequent visual concentration, rapid reactions to changes, and the utilization of hand/eye coordination. 

Current Hiring Rate: $17/hr

Minimum Age Requirement: 18+

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.