JOB DESCRIPTION

Position: Retail Billing Representative

Reports to: Director of Data Processing/Office Manager

Status: Full-time, Hourly Non-exempt

Hourly Rate: $18.00 - $23.00

ESSENTIAL FUNCTIONS- include and are not limited to:

Maintain accurate billing records/bookkeeping, process customer billings for assigned area (commercial/residential liquid and HVAC billing). Provide timely and accurate customer service to internal customers; research and respond to questions/issues related to customer billings as appropriate and when applicable communicate issues to management, account executives and external customers. Process assigned billings according to contracts and price agreement to ensure compliance. Prepare related reports to include, but not limited to customer billings. Remain in a stationary position 90% of the time. Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES- include and are not limited to:

Ensure billing daily/weekly/monthly billing is completed timely and accurately Ensure proper billing of all transactions 100% of the time. Ensure residential/commercial transactions are processed in a timely fashion. Conduct periodic billing audits to maintain accuracy in work. Reports to work with minimal absenteeism or tardiness.  Attend job related training and informational seminars as requested. Performs other job related activities and special projects as assigned such as but not limited to Payment processing and payment application when required Processing outgoing mail and delivery to post office Provide routine support to the card programs

QUALIFICATIONS AND SKILLS- include and are not limited to:

Must be highly detailed. High school diploma Two years of experience preferred. Possess valid NYS driver license Ability to lift and carry 50lbs Ability work overtime during the work week including Saturday morning when required