+ Implementation and maintenance of brand standards. + Driving the guest experience through service quality. + Implementation of quality assurance programs. + Implementation and compliance of the Company’s Fire, Life and Safety requirements. + Conducts market and competitor analysis. + Introduces latest trends and adopts new technology. + Assists F&B Director with compilation of new food or beverage menus. + Develops detailed understanding of the market and guest’s’ needs. + Being attentive to guests and anticipating their needs + Takes appropriate actions to resolve guests complaints + Manages daily operation of restaurants. + Maintains database (email) of restaurants clients. + Reviews checklists to maintain high standard of cleanliness. + Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change. + Implementation and maintenance of standard operating procedures. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.