Kanata, ON, K2L 4E2, CAN
463 days ago
Restaurant Supervisor
3 Brasseurs is a growing company that takes its social responsibilities seriously and places people at the heart of its decisions and strategy. We are looking for enthusiastic individuals to join a close-knit team and share our passion for on-site brewed beer in a warm and welcoming atmosphere. Being a manager with us means working in a participative management style, while enjoying autonomy and responsibility. Our Supervisor position is a full role that provides excellent development opportunities to build a career with us! Joining the 3 Brasseurs team means enjoying these benefits: + Group insurance covered 55% by the employer + Employee Assistance Program fully paid by the employer + Employee meal discounts + Fast-track career advancement opportunities within the company + A company culture focused on personal and professional growth + A dynamic team and friendly work environment + Free employee parking Position Overview Reporting to the Restaurant Manager, the Supervisor supports the oversight and supervision of staff, ensuring team performance and the proper execution of delegated tasks. As a brand ambassador, the Supervisor embodies the company's values and represents upper management with professionalism. All actions and decisions are guided by collective success, service excellence, and the well-being of both customers and employees. This role offers a career development opportunity leading to a management position. It is intended for an experienced team member—whether a server, bartender, or support staff—who demonstrates a strong work ethic and adherence to the company's best practices. Main Responsibilities: + Ensure service quality and atmosphere meet company and management standards. + Manage workflow to guarantee smooth and efficient service. + Evaluate daily performance through observation and actions, then provide coaching. + Help identify career development opportunities for team members. + Assist in resolving employee issues and conflicts. + Oversee quality control and ensure standards, protocols, and regulations are respected. + Communicate organizational needs so employees are set up for success. + Supervise and act as a reference point for employees, offering guidance, support, and compassion. + Step in to assist management when needed. + Act as a liaison between staff and management, fostering strong communication. Qualifications for Success Experience + 6 months to 1 year of supervisory or leadership experience in the restaurant or hospitality sector (an asset). + Hands-on floor experience with a solid understanding of restaurant operations. Skills & Competencies + Excellent communication skills in French and the ability to communicate in English. + Strong customer service orientation and ability to prioritize during high-volume periods. + Natural leadership and team spirit. + Motivation to learn and develop management skills. + Ability to support the team in sales management and operational efficiency. + Strong coaching, motivating, and training abilities. + Conflict resolution skills and ability to maintain a positive work environment. + Positive, dynamic attitude with a drive to take on challenges. + Attention to detail and rigor in task execution. Work Schedule + Full-time or Part-time + Availability from Monday to Sunday with 2 days off per week. + Participation in both opening and closing shifts on a rotational basis. + Flexible hours: days, evenings, and weekends depending on restaurant needs.
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