**Key Responsibilities:** + Lead daily restaurant operations and conduct **shift briefings** . + Handle guest complaints professionally, ensuring quick resolution. + Oversee **cash handling, banking, and security procedures** . + Prepare **daily banking, cash flow, and P&L reports** . + Supervise **menu design, wine list updates, and service standards** . + Manage **stock control, indenting, and inventory** . + Ensure equipment and facilities are maintained to high standards. + Drive **manpower planning, staff training, and development** . + Monitor and improve **guest satisfaction scores** through proactive service. **What we need from you** + **Education:** Diploma/Degree in **Hotel Management, Hospitality, or F&B Service** (preferred). + **Experience:** Minimum **6–7 years in F&B operations** , with at least **3 year in a supervisory/managerial role** (preferably in hotels). + Strong leadership, communication, and organizational skills. + Literacy skills – reading, writing, and basic maths. + A **flexible approach to work** (including weekends and holidays). + Physically fit – role requires being on your feet most of the day, occasional lifting/pushing up to 23 kg. **What we offer** We’ll reward your dedication with: + **8 days off per month** + **Duty meals** + **IHG® room discounts** globally + **Learning & career growth opportunities** within IHG Hotels & Resorts You’ll be part of the **IHG family** , working in a culture that values care, teamwork, and respect. At Holiday Inn Express®, we focus on the essentials so our guests can focus on what matters most. **About IHG & Holiday Inn Express** At **IHG Hotels & Resorts** , we bring our purpose of _True Hospitality for Good_ to life every day. With 19 brands and 6,000+ destinations worldwide, IHG is one of the world’s leading hotel companies. Holiday Inn Express® is one of the fastest-growing hotel brands globally, built on the promise of **Simple. Smart. Travel.** – offering everything guests need for a great stay, without unnecessary fuss. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.