Financial Performance + Develop and execute business strategies to achieve outlet revenue and profit targets. + Monitor and control beverage, food, and labor costs. + Implement cost-saving measures without compromising guest experience or quality. + Collaborate with Sales & Marketing for promotions, events, and partnerships. + Analyze sales trends and adjust offerings to capture market opportunities. + Conduct competitor analysis to maintain a competitive edge. People Leadership + Lead, motivate, and coach the team to deliver exceptional service and upselling performance. + Oversee manpower planning, scheduling, and performance management. + Drive colleague engagement through recognition initiatives and development opportunities. + Uphold hotel disciplinary standards and ensure compliance with HR policies. + Conduct regular training in product knowledge, mixology, wine service, and upselling. Guest experience + Effectively manage the restaurant by ensuring the following: + Ensure service excellence is maintained at all times, with a focus on personalized interactions. + Maintain high visibility during peak hours and personally greet at least 80% of guests. + Implement service standards for opening, closing, billing, and guest handling procedures. + Work closely with the culinary and bar teams to develop seasonal menus and signature drinks. + Manage guest feedback and take immediate corrective action when necessary. + Curate special events (e.g., themed nights, cocktail masterclasses, chef’s table) to enhance the brand identity. + Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile + Develop and implement Promotions Calendar for F&B products in restaurant + Manage special event concepts + Create positive publicity opportunities + Manage customer database and utilize effectively + Up-sell property facilities + Analyse food and beverage statistics through point of sale system Marketing & Promotions + Develop and maintain an annual promotions calendar aligned with the hotel’s marketing strategy. + Create engaging content and collaborate with Marketing for social media and PR exposure. + Cultivate collaborations with local influencers, suppliers, and brands for joint events. + Maintain and utilize the outlet’s guest database for targeted campaigns. Responsible business: + Ensure compliance with Food Safety Management Systems (FSMS) and licensing laws. + Maintain a safe working environment and enforce safety, hygiene, and sanitation standards. + Manage responsible alcohol service and ensure all team members are trained accordingly. + Report incidents and hazards promptly and accurately. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.