This position is open for Vietnamese candidate only **Responsibilities:** + Acting as a liaison between management and staff, balancing operational goals with team objectives. + Assisting in budget control and cost management to optimize profitability. + Overseeing service operations, supervising staff, and ensuring prompt, efficient guest service. + Maintaining expert knowledge of all menus, promotions, and daily F&B activities, while actively upselling and recommending items. + Addressing guest inquiries with a refined social presence, resolving service challenges, and escalating unresolved issues to management. + Ensuring high standards of hygiene, service mise-en-place, and accurate billing at points of sale. + Contributing innovative ideas for service improvement and reporting maintenance concerns proactively. **Requirements:** + Minimum high school education, with completion of specialized hospitality training preferred. + At least two years of experience in a similar role, with a solid understanding of restaurant and bar operations in the luxury brands. + Strong command of English; additional language skills are an advantage. + Exceptional communication skills, multitasking ability, and a guest-centric approach. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.