As a Response Manager for our North Zone you’ll use your operational expertise and project management skills to provide effective and timely responses to crime and security‑related incidents across our business. You’ll lead the future strategy for incident response, ensuring effective escalation, smooth information flow and clear guidance to colleagues and leadership teams. Working closely with the wider Asset Protection Team and external partners, you’ll help keep colleagues and customers safe while reducing loss and enhancing business resilience.

 

This role is contracted to 37 hours per week, 5 over 7 days with the requirements to operate out of hours and to support major incident management across 7 days. This role will require regular travel.

 

What you’ll be accountable for

Creating and managing channels of information to guide the business response to crime and security risks. Leading, coaching and supporting Response Specialists and the Incident Response Assistant. Proactively identifying and targeting high‑risk stores or areas to reduce colleague and customer safety risks. Partnering with third‑party providers (e.g., IRC, Mitie) to recruit, train and manage skilled first‑response operators. Translating data into clear and timely intelligence for the wider business. Supporting business projects by helping design out criminality and mitigate risk. Providing subject matter expertise to senior leaders on crime threats, from safety to criminal damage. Building and maintaining strong external relationships to improve Police collaboration and stay up to date on retail and logistics crime.

 

Essential knowledge & experience

Proven track record of successful project management. You will have strong influencing skills and high levels of resilience to support successful project delivery. A detailed understanding of criminal investigations, processes and procedures and the application of criminal law in a commercial business context including in a logistics environment. Strong crime prevention knowledge within the retail and logistics landscape. Knowledge and background in a retail and logistics environment and knowledge of colleague/customer safety landscape. Highly commercially aware, with sound business and wider industry knowledge. Excellent communicator with the ability to influence across all levels, manage teams, and support out‑of‑hours incident response. Comprehensive understanding of Microsoft Office software packages including PowerPoint, Excel, SharePoint, OneDrive, and Power BI.

 

What you need to show

Ability to communicate effectively across all functions and levels with strong decision‑making and problem‑solving skills. Ability to build a credible network across retail leadership and Store Support Centres. Proven experience working collaboratively across multiple business areas. A strong sense of ownership with the ability to prioritise and deliver at pace. Confidence in handling and simplifying large volumes of data into clear messages. A proactive mindset, continuously seeking better ways of working. Flexibility to support Crime & Security and Central Retail teams during weekends and out‑of‑hours on‑call cover. Openness, curiosity and willingness to adapt in changing situations while role‑modelling our Valued Behaviours.