We are seeking a Resource Planning & Business Intelligence (BI) Manager to lead our Workforce Planning and MI/Insight functions within the Operational Excellence team in ADP’s Services organization!

 

Location: Our Cheadle or Staines office

Hybrid working: 3 days in office and 2 days from home

 

 This role is responsible for shaping and driving our resource strategy, capacity planning, performance reporting, and business intelligence across UK, Ireland, and Sweden. You will manage a team that includes Planning Analysts and MI & Insight Analysts, ensuring the delivery of accurate forecasts, productivity monitoring, operational insights, and leadership reporting that enable optimal service performance and informed decision-making.

 

As a strategic thought partner to Service Delivery and Senior Leadership, you will elevate data-driven planning, enhance operational transparency, and lead continuous improvement in planning and reporting processes.

 

Key Responsibilities

Lead and develop the Planning and MI/Insight team to deliver accurate capacity models, forecasts, dashboards, and operational insights Own the end-to-end workforce planning lifecycle, including headcount management, scheduling, FWR, ASH, and resource allocation Ensure high-quality, timely MI reporting to internal stakeholders and clients, using Power BI and other visualisation tools Oversee analysis of client and service performance data, including Voice of Client and Medallia insights, to influence service strategy Partner with leadership to align capacity and headcount plans with budget forecasts and transformation initiatives Develop and embed BI frameworks and best practices to enhance service visibility, transparency, and root cause analysis Oversee the implementation of planning tools and reporting solutions; drive system/process improvements and automation Support and challenge operational teams with evidence-based insight to influence behaviours and drive accountability Provide leadership visibility into operational KPIs, highlighting risks, trends, and opportunities for improvement Foster a culture of continuous improvement, knowledge sharing, and operational excellence within the Planning & BI function

 

Skills & Competencies

Leadership & Strategy: Proven experience managing high-performing analytical or planning teams, ideally in a shared services or service delivery context. Ability to think strategically and translate data into operational and financial impact.

Technical Expertise: Advanced proficiency in Excel, Power BI, and workforce planning/forecasting tools. Strong data visualisation and storytelling capabilities; experience in SQL or data modelling is a plus.

Analytical Thinking: High level of analytical capability, with ability to spot trends, influence planning decisions, and identify root causes.

Process Knowledge: Deep understanding of operational planning, productivity metrics (FWR, ASH), MI, and shared services models.

Communication & Collaboration: Excellent stakeholder management skills with the ability to engage and influence senior leaders and cross-functional teams.

 

Preferred Experience

 

Bachelor’s degree in Business, Data Analytics, Operations, or a related field—or equivalent work experience Proven experience in resource planning, business intelligence, or service performance analytics People leadership experience in a matrixed, fast-paced, data-driven environment is essential

 

Benefits

25 days holiday (you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Competitive salary Company social events Annual bonus scheme

 

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