Job Description:
Create and maintain good staff and guest relations and a high standard of service in the department Ensure guests are acknowledge and served promptly and courteously. To deal efficiently with complaints To analyses complaints and take action to avoid repetition Fully utilize all human resources available Ensure that the production and food standards are adhered to at all times. Create and maintain an efficient and productive, happy and stable team To induct, train and develop all staff through planned systematic training To recommend staff for disciplinary action as required To assist in carrying out effective appraisal interviews as required. Maintain a tight control on departmental costs by controlling systems relating to the book and physical stock and the general security of the department. Maintain overall supervision of and carry out effective paperwork Organize stocktaking as required. Maintain management information records as required. Maintain control systems to monitor food movement. To accurately forecast production for menus on relevant shift To ensure quality control is exercised on all items produced. Minimize safety hazards and make staff aware of their responsibilities. To ensure that staff maintain a high level of personal hygiene, dress and appearance Maintain display presentation and culinary standards. To maintain cleaning schedules To maintain preventative maintenance programme and ensure equipment is properly maintained. To be totally familiar with all the equipment used in the section In liaison with the Resort Pastry Chef to produce balanced quality menus on a daily basis. To create and develop new recipes In liaison with Pastry Chef / Executive Chef to ensure all necessary items are requisitioned and stored To ensure Pastry Chef / Executive Chef receives daily menus by the prescribed time.Profile Required:
Education
High school or equivalent education required. Bachelor’s degree preferred.
Experience
Must have at least 9- 10 years’ experience in the luxury hospitality industry. More experience preferred.
Key Competencies
Communication skills
Organisational skills
Information system knowledge
Guest focus
Problem solving skills
Build Personal Effectiveness
Appearance: Confident, well-groomed and dressed in a business smart manner.
Personality: Warm, welcoming, smiling and pleasant.
Act with integrity.
Excellence in communication skills: verbally and listening.
Exhibit self-confidence
Make sound decisions
Talented chef
Take initiative
Create Team Focus
Build relationships
Facilitate open communication
Foster teamwork
Able to delegate
Promote team diversity
Customer service orientation
Create High Performance Culture
Able to multi-task and to set clear priorities
Effective organisational development
Take ownership
Results oriented
Lead Change and Innovate
Build support for change
Drive continuous improvement
Share best practices
Other skills
(Language, Computers)
Able to read and write excellent English and preferably another language
Basic computer skills
What We Offer:
Competitive salary package Opportunities for professional growth and development Supportive and dynamic team environment Meals, accommodation and uniform provided Posted November 18, 2025