Application Support Engineer
Cognizant
**Job Summary**
We are seeking a highly skilled **Software Support Engineer** to oversee and support application operations within the hotel domain. This role is central to enhancing system functionalities, ensuring seamless integration, and optimizing hotel operations. Operating in a hybrid work model, the candidate will contribute to the company’s growth through innovative technology solutions tailored to the hospitality industry.
Hands-on experience with any of the following resort operation tools and applications:
+ Opera (of any other PMS system)
Nice to have:
+ SAFLOK
+ Ambiance
+ Fusebox
+ Control Simphony
This experience is essential due to the specialized nature of our hotel operations. If you're confident in your expertise with these systems, we’d love to hear from you!
**Key Responsibilities**
+ Lead and support L2 application operations for hotel systems, ensuring high availability and performance.
+ Collaborate with cross-functional teams and third-party vendors to maintain and enhance software systems.
+ Implement best practices for hybrid and multi-vendor application maintenance services (AMS) in large enterprise environments.
+ Provide technical leadership in troubleshooting, incident management, and root cause analysis.
+ Ensure compliance with security standards including SOX, PCI DSS, and SSL/TLS protocols.
+ Utilize monitoring and analytics tools such as SPLUNK, AppDynamics, and Log Analytics to proactively manage system health.
+ Support vendor management and coordinate with external service providers for software development and maintenance.
**Technical Skillset**
+ **Programming & Integration:** PHP, React JS, .NET Core, JDBC, Microsoft SSIS, Apigee
+ **Cloud & Data Platforms:** Google Cloud Platform, Power BI, Tableau
+ **Monitoring & ITSM Tools:** SPLUNK, AppDynamics, Log Analytics, ServiceNow
+ **Security & Compliance:** Strong understanding of system/application vulnerabilities, SOX, PCI DSS, SSL/TLS encryption
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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