**Description:** **DUTIES & RESPONSIBILITIES** 1. Operational Leadership · Oversee and coordinate daily operations across Rooms Division, Security, Spa & Wellness, and Engineering. · Act as the General Manager’s operational representative in their absence, assuming full responsibility for resort operations. · Ensure departments operate in line with brand standards, SOPs, and legal requirements. · Conduct regular Front of House and Back of House walkthroughs to monitor cleanliness, maintenance, safety, and service standards. · Review daily operational reports and take proactive action to address risks, gaps, and inefficiencies. 2. Guest Experience & Service Excellence · Own the end-to-end guest experience within the assigned operational departments. · Ensure leaders and teams are empowered to resolve guest issues at first point of contact. · Personally manage escalated guest complaints and service recovery cases. · Engage regularly with guests, including VIPs and repeat guests, to gather feedback and strengthen relationships. · Ensure consistent arrival, in-stay, and departure experiences aligned with The Standard brand promise. 3. People Leadership & Culture · Lead, coach, and develop Department Heads and Assistant Managers within Rooms, Security, Spa, and Engineering. · Support recruitment, onboarding, and development of operational leaders and key talent. · Drive performance management, feedback culture, and leadership development. · Ensure grooming, discipline, and professional conduct standards are consistently upheld. · Champion engagement initiatives and actively act on colleague feedback and engagement survey outcomes. 4. Financial & Commercial Awareness · Support the General Manager in achieving budgeted performance through efficient operations and resource optimization. · Monitor departmental productivity, cost control, and operational KPIs. · Identify opportunities to enhance in-resort revenue through improved guest experience, upselling, and operational efficiencies—particularly within Rooms and Spa. · Work closely with Finance to ensure compliance with credit policies, internal controls, and reporting accuracy. 5. Safety, Security & Compliance · Ensure the safety and security of guests, colleagues, and resort assets at all times. · Oversee security operations and ensure compliance with fire, life safety, and emergency procedures. · Ensure all Department Heads are trained and compliant with safety and emergency protocols. · Maintain close coordination with Engineering to ensure preventive maintenance and asset upkeep standards are met. 6. Standards, Quality & Continuous Improvement · Ensure brand standards, SOPs, and operational manuals are implemented and kept current. · Lead quality assurance initiatives, audits, and corrective action plans. · Promote a culture of continuous improvement and operational discipline. Support operational projects, refurbishments, and new initiatives as assigned by the General Manager **Qualifications:** **Qualifications** · Minimum 8–10 years’ experience in luxury hospitality operations. · Prior experience as Resort Manager, Director of Operations, Rooms Division Head, or equivalent. · Strong operational background in Rooms Division with cross-functional exposure to Spa and Engineering. · Island resort or remote location experience preferred. · Proven leadership presence with the ability to coach, influence, and hold teams accountable. · Strong understanding of luxury service delivery, safety standards, and operational best practices. · Hospitality Management degree or equivalent qualification preferred. **Primary Location:** MV-Raa Atoll **Organization:** Standard Maldives **Job Level:** Full-time **Job:** Property Management **Req ID:** RAA000184 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.