The Resort Manager acts as the strategic operational leader of Waldorf Astoria Seychelles Platte Island, overseeing all aspects of daily resort operations while ensuring the delivery of an exceptional, luxury guest experience in line with Waldorf Astoria and Forbes Five-Star standards. Reporting directly to the General Manager, this role is responsible for operational excellence, guest satisfaction, financial performance, and leading a high-performing resort team.

Key Responsibilities:Operational Leadership

Oversee the efficient, high-standard operation of all resort departments: Rooms, Food & Beverage, Recreation, Spa, Housekeeping, Engineering, and Security.

Work closely with the General Manager on strategic planning and operational execution.

Lead daily operational briefings, business reviews, and leadership meetings.

Monitor operational performance, guest satisfaction, and financial results, taking corrective action as needed.

Guest Experience & Quality Assurance

Ensure consistent delivery of the Waldorf Astoria guest experience in alignment with Forbes standards.

Actively engage with guests, VIPs, and repeat clientele, ensuring personal and seamless service.

Analyze guest feedback and operational KPIs, driving continuous improvement initiatives.

Manage guest relations challenges swiftly, maintaining the resort’s reputation for excellence.

Financial & Commercial Management

Support the General Manager in the preparation and management of operational budgets, forecasts, and business plans.

Monitor departmental financial performance and cost control, ensuring alignment with financial targets.

Assist in identifying revenue-enhancing opportunities and operational efficiencies.

People Leadership & Culture

Lead and support department heads, fostering a culture of collaboration, accountability, and luxury hospitality.

Coach operational leaders on effective people management, communication, and guest service leadership.

Work alongside HR to develop talent pipelines, succession plans, and leadership development programs.

Champion a respectful, inclusive, and engaging working environment for all Team Members.

Health, Safety & Compliance

Oversee operational health, safety, and security procedures, ensuring full compliance with local legislation and Hilton standards.

Support Travel with Purpose environmental and community initiatives.

 Key Requirements:

Minimum 5-7 years of operational leadership experience in a luxury resort, including at least 3 years at Executive Committee level.

Prior Waldorf Astoria, Conrad, or equivalent ultra-luxury resort experience preferred.

Strong leadership presence with the ability to manage a diverse, multicultural team.

Proven financial acumen and operational management expertise.

Sound understanding of Rooms, F&B, Spa, and Recreation operations.

Previous remote island or resort experience highly advantageous.

Fluent in English; additional languages an asset.

Bachelor’s Degree in Hospitality Management or equivalent preferred.

 

Key Attributes:

Authentic luxury service ethos with an uncompromising commitment to guest experience.

Inspirational leadership style, combining authority with empathy and respect.

Strong communication, negotiation, and interpersonal skills.

High emotional intelligence and resilience, especially in remote or high-pressure environments.

Results-oriented, hands-on, and adaptable.