The Resort Host plays a pivotal role in delivering highly personalized, anticipatory, and discreet service, ensuring each guest enjoys a seamless and memorable experience from pre-arrival through departure. Serving as the primary liaison between guests and all resort departments, the Resort Host orchestrates every detail with precision and care. This position requires a high level of operational excellence, cultural sensitivity, and a deep understanding of luxury hospitality standards.

The Resort Host plays a pivotal role in delivering highly personalized, anticipatory, and discreet service, ensuring each guest enjoys a seamless and memorable experience from pre-arrival through departure. Serving as the primary liaison between guests and all resort departments, the Resort Host orchestrates every detail with precision and care. This position requires a high level of operational excellence, cultural sensitivity, and a deep understanding of luxury hospitality standards.

Responsabilities

Coordinate the guest’s welcome, stay, and departure with personalized, attentive service

Proactively anticipate guest needs and preferences, managing services such as laundry, packing, reservations, amenities, and special celebrations

Oversee room setup, turndown service, and daily in-room details to ensure comfort and consistency

Curate and facilitate cultural, culinary, and wellness experiences tailored to each guest’s profile

Maintain discreet and continuous communication to deliver seamless, impeccable service

Update guest history records and report relevant observations to enhance future stays

Address requests and unexpected situations with elegance, efficiency, and emotional sensitivity

Qualifications

Proven experience in luxury hospitality or personalized butler-style service

Fluency in English, both spoken and written, with outstanding communication skills

Warm, professional demeanor with exceptional attention to detail

Familiarity with Forbes Travel Guide standards and a strong sense of intuitive service

High level of discretion, emotional intelligence, and interpersonal finesse

Flexible availability, including weekends and holidays, with a commitment to personalized guest service

Responsabilities

Coordinate the guest’s welcome, stay, and departure with personalized, attentive service

Proactively anticipate guest needs and preferences, managing services such as laundry, packing, reservations, amenities, and special celebrations

Oversee room setup, turndown service, and daily in-room details to ensure comfort and consistency

Curate and facilitate cultural, culinary, and wellness experiences tailored to each guest’s profile

Maintain discreet and continuous communication to deliver seamless, impeccable service

Update guest history records and report relevant observations to enhance future stays

Address requests and unexpected situations with elegance, efficiency, and emotional sensitivity

Qualifications

Proven experience in luxury hospitality or personalized butler-style service

Fluency in English, both spoken and written, with outstanding communication skills

Warm, professional demeanor with exceptional attention to detail

Familiarity with Forbes Travel Guide standards and a strong sense of intuitive service

High level of discretion, emotional intelligence, and interpersonal finesse

Flexible availability, including weekends and holidays, with a commitment to personalized guest service