The iconic Hotel del Coronado is looking for a Resort Concierge and Reservations to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.  

  

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.  

Want to learn more? Hotel Website, Facebook, Instagram, Pinterest  

 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $22.16 and is based on applicable and specialized experience and location. 

 

A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Position Summary:

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical careProcess and deliver messages for guestsRetrieve mail, small packages and facsimiles for guests as requestedArrange and confirm recreational, business and dining activities both inside and outside the hotel for guestsRespond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner whether in person, via email, Kipsu or over the phonePromote Company marketing programs and distribute printed materials, as needed

Required Qualifications

·         Minimum Education: High School Diploma

·         Minimum Years of Experience: 1 year in customer service

·         Minimum Years of Experience:  1 year  high-level customer service or Concierge

 

 

·         Additional Requirements: Ability to read, write and communicate effectively in English

Preferred Qualifications

·         Minimum Years of Experience: 2+ years in customer service or Concierge

Minimum Years of Experience: 1+ years in hotels

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

 

Mental health resources including Employee Assistance Program 

Best-in-Class Paid Time Off (PTO) 

Go Hilton travel program: 100 nights of discounted travel 

Parental leave to support new parents 

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*  

401K plan and company match to help save for your retirement 

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 

Career growth and development 

Team Member Resource Groups 

Recognition and rewards programs 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.