**Waste Connections** is looking for an experienced **Dispatcher** to join the team at our hauling location in **Charlotte, NC** . **DUTIES AND RESPONSIBILITIES:** + Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. + Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage. + Assisting driver(s) when a pickup or delivery is in question before servicing. + Scheduling and dispatching work to various employees and departments throughout the day. + Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency. + Assist in covering other lines of business when needed. + Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily. + Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. + Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers. + Coordinating missed pickups and emergency pickups. + Responding to internal and external customers in a timely manner. + Maintain appropriate disposal log. + Other job-related duties as assigned. **JOB REQUIREMENTS:** + High school diploma or equivalent _preferred_ . + 2 years of Dispatcher experience in a transportation or logistics atmosphere _preferred_ . + Excellent organization and communication skills, both orally and written. + Ability to multitask. + Experience with Microsoft Word, Excel and Outlook + Bilingual English/Spanish strongly preferred + Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset. **Apply today and Connect with Your Future!** We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. \#ACOffice