Residential Director Job Description As a Residential Director, you will work closely with the Director of Operations, Executive Director, and Senior Management Team to plan, formulate, and develop new programs and services. You will be responsible for overseeing the hiring and separation of program personnel, maintaining and supervising staff and service delivery, and ensuring compliance with state standards and regulations. You will establish objectives, delegate responsibilities, and provide direction to achieve goals while facilitating conflict resolution and maintaining appropriate utilization rates for all programs. Responsibilities + Assist and collaborate with senior management on the development of new programs and services. + Screen, interview, and recommend hiring and separation of program personnel. + Develop, maintain, and supervise staff and service delivery for Residential Services. + Establish objectives, monitor progress, and provide guidance to achieve objectives. + Facilitate resolution of conflicts between functions or services. + Oversee and maintain appropriate utilization rates for all programs. + Ensure compliance with agency policies and contracting sources. + Review and monitor compliance with required paperwork. + Facilitate staff meetings and trainings to ensure staff have correct licenses/certifications. + Implement and maintain agency personnel policies in collaboration with Human Resources. + Represent the organization at professional meetings and with local, state, and federal organizations. + Attend weekly leadership meetings. + Provide on-call support during evenings and weekends as a backup. + Oversee Residential budget and spending in accordance with fiscal policy. + Ensure compliance with all program and client contractual documentation. + Obtain and maintain required certifications and licenses, including CPI, CPR, First Aid, and MAP. + Perform other related duties as assigned by the Director of Operations. Essential Skills + Case management + Care management + Mental health + Comfortable working with children and families in DCF + ITP Goals + Treatment plans + Crisis management + Behavioral health Additional Skills & Qualifications + Master’s Degree in health service field required + 3 years prior supervisory experience + Five years prior clinical experience with youth with emotional and behavioral difficulties + Familiar with trauma-informed care + Must have own vehicle and adequate personal auto insurance Work Environment The work environment includes a typical office setting as well as traveling to individual client homes and community settings. The case load is between 8-12 cases a week, with clients ranging from 2 to 22 years old. The position requires flexibility in working hours, typically Monday through Friday from 8 am to 5 pm, with occasional extended hours. The organization values environmental sustainability, incorporating green initiatives into operations. Benefits include tuition reimbursement, 2 weeks of PTO to start, 12 paid holidays, up to 5 weeks of PTO after 10 years, and mileage reimbursement. Job Type & Location This is a Permanent position based out of Easthampton, Massachusetts. Pay and Benefits The pay range for this position is $80000.00 - $80000.00/yr. 2 weeks PTO, health, vision, dental, 401k. Dog friendly office, massage room, walking trail Workplace Type This is a fully onsite position in Easthampton,MA. Application Deadline This position is anticipated to close on Sep 5, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.