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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL.  This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment. Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham’s network of waterways, combining modern architecture with retained industrial heritage features. JLL are looking to recruit a Resident Service Agent to join the team at this exciting location.

Main duties of role

To provide a warm and courteous welcome to all residents and visitors

To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents

To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations

To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required

Assisting residents moving into their apartment and completing apartment and appliance inductions as required

Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made

Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels

Ensure a great working relationship is maintained with the client

Any other reasonable tasks asked to be performed by the management according to changing business needs

People and interpersonal skills

Excellent communication skills and able to display sensitivity and understanding of resident’s needs.

Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasm

Must be pro-active and able to use initiative to enhance the reputation of the building

Professional presentation, confident and outgoing nature

Well organised, ability to prioritise, problem-solve and work under pressure

Attention to detail to ensure high levels of customer service and maintaining and managing the building to an immaculate standard

A great team player who takes ownership and responsibility

Knowledge

A good level of education with strong written and verbal communication skills

A sound understanding of Health and Safety principals, methods and assessments

Good level of computer literacy including Microsoft Word, Excel and Outlook

Understanding of exceptional customer service delivery

Building Maintenance / Health and Safety / Fire Safety

Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently

Undertaking daily and weekly inspections of building

Co-ordinating spot cleaning and addressing any clean up issues as they arise

Co-ordinating all day-to-day site services and sign-off in accordance with JLL Management policies

Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with JLL Management procedures

Recording all safety checks, contractor visits and completing on-site reports including daily activity logs

Establishing and developing working relationships with suppliers and contractors

Follow site-specific procedures for handling emergency situations

Identify and correct unsafe work procedures or conditions and report then to management

To carry out regular site walks and security checks of the building, reporting and logging any details as required

Report work-related accidents or other injuries immediately upon occurrence

Follow client and site safety and security policies and procedures to maintain a clean, safe and secure environment

Maintain awareness of suspicious persons on property premises

Administration

To maintain an organised and tidy work area including reception area, lobby, and resident floor corridors

Protect the privacy and security of the client, residents, visitors, and colleagues

Maintain confidentiality of proprietary materials and information

Ensure personal appearance is following company policy

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.