**In This Role, Your Responsibilities Will Be:** + Resolve hardware & software issues reported by the customer on a daily basis as part of the AMC. + Visit the customer site on a deputation basis and stay for the long term if required. + Regular in touch with Customer and Generate future business opportunities. + Keep regular updates on the product lifecycle + Do Upgrade/Retrofit/Migrate projects End to end (design, Software Development, FAT, Site Commissioning, SAT, completion certificate)? + Support the field services team in commissioning if required + Process and handle customer inquiries/requests in a timely manner + Technical support to the customer and site engineers with focus on site closure + Identify and communicate technical risk of proposed solutions/systems. + Participate in guiding resolution of technical issues for projects under execution & ensure robust, timely completion of technical issues impacting customers + Promote collaboration and call on experts from across Emerson, as necessary, to solve problems + Travel to the site to solve technical issues or lead commissioning activities in critical projects. **Who You Are:** + You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You make significant progress and remain calm and composed, even when things are uncertain. You observe situational and group dynamics and select the best-fit approach. **For This Role, You Will Need:** + Minimum 5-7 years of proven experience in Automation, SCADA, PLC, DCS, VFD, Project Sales, implementation, and Tendering + Knowledge of various verticals like power, water, metal, and oil and gas industries. + Expertise in Emerson PLC and SCADA is an added advantage. **Preferred Qualifications That Set You Apart:** + Bachelor's degree or any equivalent in Electrical, Electronics, instrumentation, and Automation Engineering or any related field + Proficient in MS Office Suites such as MS Excel, Word, and PowerPoint + 3-year diploma in Electrical, Electronics, instrumentation, and Automation Engineering or any related field **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave **Requisition ID** : 25022522 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.