Resident Engineer

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

About the Position: Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will work daily with the customer either remotely or at the customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues, on-going certification and testing efforts.  Although location in the Dallas Texas area is preferred, remote status with occasional travel will be considered for the right candidate.

Responsibilities:

This is a full-time position and may require long work hours or occasional on call weekend support. Technical support to the customer may require the Resident Engineer to: 

Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live networkTest patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being triedSupport design and planning of Juniper MX, QFX, EX series and associated solutions within customer’s commercial networkSupport ongoing efforts in defining best practice policies for Juniper product applications used by customerTo peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.The RE will be expected to develop secondary skills in other products in the Juniper product portfolio

Minimum Qualifications:

Bachelor’s degree in engineering or computer science or equivalent experience 5 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.JUNOS CLI experience across MX, QFX, EX seriesIP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)Routing protocol operation, migration, and scaling mechanismsRouting policies at BGP peering pointsVPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)Ethernet switching and 802.1Q, QOSSoftware Define Networking (SDN) 

Preferred Qualifications:

Candidates should be able to demonstrate the following competencies:

Strong interpersonal skills.Demonstrated ability to break-down work activity to achieve project goalsDemonstrated ability to communicate project status and identify riskThe ability to work independently and to function in a team environment.Strong customer interface and presentation skillsDemonstrated ability to manage multiple projects and work calmly under pressure.Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc…)Familiar with operation of management tools and network analyzers.Trend analysis to help deliver more efficient solutions to customer network JNCIE certificationAn understanding of the protocols surrounding IP service provider networks.  These skills include but are not limited to: Cloud architecture experienceMust understand BGP and route reflector topologiesMust be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.Must be able to communicate effectively with the customer.Scripting skills (Slax, Python, Ansible)Database experience a plus

Other Information:

Relocation - will consider for the right candidateTravel requirements for the position

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Engineering

Job Level:

TCP_03

    

\"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 85,600 - 163,000 in Colorado // 92,700 - 187,500 in California // 81,500 - 187,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.\"

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is March 31 2026; this timeline is provided for transparency and internal planning purposes.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.