**Additional Information** **Job Number** 25173218 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands, KY1-1209VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Grand%20Cayman%2C%20PO%20Box%2032348%20KY1-1209%2C%20Grand%20Cayman%2C%20Cayman%20Islands%2C%20Cayman%20Islands%2C%20KY1-1209) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **Residences Guest Service Supervisor** The **Residences Guest Service Supervisor** is responsible for supporting the daily operations of the Residences’ Guest Services division, including Concierge/Coordinator, Bell, Valet, and Lobby Attendant functions. This supervisory role assists management in ensuring all service, safety, and operational standards are consistently maintained in alignment with The Ritz-Carlton brand values and the expectations of our Residence Owners, renters and guests. The ideal candidate will demonstrate exceptional leadership, communication, and organizational skills, and will play an integral role in maintaining a refined, seamless, and anticipatory level of service throughout the Residences. **Responsibilities:** + Supervise and support daily operations of the Attendant (Bellman/Valet) team to ensure efficiency, accuracy, and exceptional service delivery. + Assist with team scheduling, attendance tracking, and daily assignment coordination. + Provide ongoing training, coaching, and performance feedback to ensure service excellence and adherence to brand standards. + Oversee arrival and departure experiences for Residence Owners, renters and guests, ensuring personalized service and proper handling of luggage and vehicles. + Maintain clear and professional communication with Owners, renters, guests, and colleagues, ensuring prompt response and resolution to inquiries or service opportunities. + Uphold safety, security, and confidentiality standards, including safe vehicle management and guest property handling. + Assist with operational documentation, reporting, and departmental follow-up to ensure accountability and consistency. + Act as a liaison between the Residences and other departments to ensure seamless communication and coordination of guest services. + Support management with implementation of departmental policies, procedures, and continuous improvement initiatives. **Requirements:** + Minimum 2 years of experience within the guest services division of a luxury residential property or 5-star hotel; supervisory experience preferred. + Minimum 25 years of age and valid driver’s license with clean driving record preferred (for oversight of valet operations). + Proficient in Microsoft Office and Outlook; knowledge of Opera PMS preferred. + Strong organizational, multitasking, and administrative abilities. + Exceptional guest service and interpersonal communication skills (spoken and written English required). + Demonstrated ability to remain professional, composed, and solutions-oriented under pressure. + Proven leadership skills with the ability to inspire teamwork, accountability, and service excellence. + Strong judgment, integrity, and discretion when handling confidential information or high-value assets. + Knowledge of local area services, transportation, and attractions an asset. + Flexible schedule with availability to work evenings, weekends, and public holidays as required. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.