Job description / Role Job Type
Full Time Job Location
Doha, Qatar Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BeLimitless

Job description

As the Reservations Supervisor, you will support in leading the reservations team to ensure seamless, efficient, and high-quality booking operations across both Raffles and Fairmont Doha. You will uphold our brand's luxury standards by managing guest reservations with accuracy, professionalism, and a strong customer-centric approach. Your leadership will be key in driving revenue optimization and enhancing the overall guest journey from reservation to arrival.

QualificationsKey responsibilities:Supervise and coach the reservations team to maintain excellent service standards consistent with Raffles & Fairmont brand values.Manage all reservation activities, including phone, email, and online bookings, ensuring accuracy and timely responses.Monitor daily room inventory and collaborate with Revenue Management to optimize room allocation and maximize revenue.Handle complex or VIP guest reservations and resolve escalated issues with tact and efficiency.Train and develop reservations staff on systems (Opera PMS, SynXis, or other relevant platforms) and guest interaction protocols.Collaborate closely with Front Office, Sales, Marketing, and Revenue Management teams to ensure smooth communication and aligned strategies.Prepare regular reports on booking trends, cancellations, no-shows, and forecast accuracy to support business decisions.Ensure compliance with company policies, reservation procedures, and data privacy regulations.Stay updated on industry trends, competitor activity, and new reservation technologies to recommend improvements.Additional informationMinimum 3 years' experience in reservations or front office operations, preferably in luxury hotels and/or resortsProven leadership experience managing a reservations or customer service teamExcellent communication and interpersonal skills, with a professional and polished demeanorProficiency in Opera PMS or similar reservation systems, and Microsoft OfficeStrong problem-solving skills and the ability to work well under pressureFluent in English; additional languages are advantageousDetail-oriented with a passion for delivering exceptional guest serviceFlexible to work shifts, including weekends and holidays as required About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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