**Key Responsibilities:** + Handle reservations by creating, updating, and confirming bookings, ensuring accuracy in guest profiles and reservation details. + Generate daily pick-up reports and manage incoming calls, messages, and call transfers efficiently. + Liaise with other departments to ensure accurate and current information. + Manage travel agent and wholesaler communications for quotes and contracts. + Promote and upsell resort services and activities. + Participate in required meetings and training. + Follow and uphold LQA standards consistently. + Maintain a high standard of personal hygiene, dress, uniform and body language. + Be polite and professional in any situation where the image or reputation of the resort is represented. + Complete any other duty assigned by management. **Requirements:** + Bachelor's degree is required. + Minimum one year or more of experience in a reservation-related role at a resort or hotel. + Excellent command over 4 skills of English. + Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities. + Familiar at creating reports, summaries and other documentation. + Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas. + Advanced Microsoft software and Opera knowledge. **_This position is open for Vietnamese candidates only!_** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.