The iconic Waldorf Astoria is seeking a Reservations Manager to join the leadership team at the award-winning Las Vegas property!  

 

Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 6 food and beverage outlets, and 12,000 square feet of meeting space. This includes a 3-meal restaurant, fine dining restaurant, tea lounge, bar, pool cafe, and in-room dining.  

 

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. 

 

Want to learn more? Hotel Website, Facebook, Instagram 

 

What will I be doing?

As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Effectively lead Reservations Coordinators in the standards set forth by leadership.Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, coaching, and evaluations.Create and Manage Group Room Blocks, Build new Group SRPs in OnQ Rate and Inventory Management. Monitor group blocks, ensure cut off dates are met, monitor pick-up, process rooming lists.Work closely with hotel Sales Managers, Event Managers, Front Office Managers, Guests, Group Contacts and Travel Agents to ensure operating departments are informed of guest needs.Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events.Calculate, prepare and generate designated reports related to group and transient business production.Lead weekly Group Pick-up Meeting.Implement all blackout dates in GRO / OnQ and review monthly to determine if adjustments are needed.Create Group masters and update all systems with appropriate communication.Verify group resumes ensuring accuracy of billing, complimentary room night allocations, staff rate allocations, and all other front office related contractual concessions.Develop and revise short term forecasts.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

What are the benefits of working with Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*401K plan and company match to help save for your retirementHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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