Reservations Executive
kempinski
Reservations Executive
DescriptionReporting to the Reservations Supervisor, the Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.
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Overall Objectives\nEffectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.\nReview daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day. \nControl no show and late cancellation charges.\nEnsure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.\nAssist in monitoring reservation pick-up for the coming months.\nEnsure all sellable contracted rates are loaded in all systems for ease of use by Reservations.\nReview EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.\nEnsure property’s compliance to the Best Rate Guarantee policy.\nFollow internal credit policy.\nAdditional responsibilities and tasks as assigned.\n
Requirements\nMinimum O levels or Diploma in Hospitality Management.\nExcellent communication skills.\nMinimum 1 year experience in a similar capacity.\nAbility to maintain highest standards of professionalism, ethics, grooming and attitude.\nWillingness to work on rotating shifts, weekends and public holiday.\nKnowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage\nKnowledge of Opera PMS is imperative \n
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Department: Revenue & Reservations
Employment Type: Permanent - Full Time
Location: Singapore - Singapore
DescriptionReporting to the Reservations Supervisor, the Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.
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Overall Objectives\nEffectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.\nReview daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day. \nControl no show and late cancellation charges.\nEnsure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.\nAssist in monitoring reservation pick-up for the coming months.\nEnsure all sellable contracted rates are loaded in all systems for ease of use by Reservations.\nReview EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.\nEnsure property’s compliance to the Best Rate Guarantee policy.\nFollow internal credit policy.\nAdditional responsibilities and tasks as assigned.\n
Requirements\nMinimum O levels or Diploma in Hospitality Management.\nExcellent communication skills.\nMinimum 1 year experience in a similar capacity.\nAbility to maintain highest standards of professionalism, ethics, grooming and attitude.\nWillingness to work on rotating shifts, weekends and public holiday.\nKnowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage\nKnowledge of Opera PMS is imperative \n
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