**Description:** The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia—to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality. **Qualifications:** + Professional, personalized and engaging luxury service required + Fluent and confident communication skills in both Spanish and English. + Proactive approach to guest service and problem-solving + Oganizational skills, and ability to follow through on tasks. + Experience working with luxury consortia is highly desirable. **Primary Location:** MX-ROO-Mayakoba **Organization:** Alila Mayakoba **Job Level:** Full-time **Job:** Administrative **Req ID:** MAY000669 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.