**Description:** The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The coordinator also monitors the quality of guest interactions managed by Guest Experience Hosts, ensuring alignment with the hotel’s standards of luxury and hospitality. **Qualifications:** + Ability to deliver professional, personalized, and engaging luxury service. + Fluent and confident communication skills in both Spanish and English. + Strong attention to detail, organizational skills, and task follow-through. + Familiarity with rate management, promotions, and OTA extranets (e.g., Expedia, Booking.com). + Proficiency in Hyatt systems such as Reserve, Opera, HotSOS, and Zingle. + Thrive in a dynamic, team-oriented environment. **Primary Location:** MX-ROO-Mayakoba **Organization:** Alila Mayakoba **Job Level:** Full-time **Job:** Administrative **Req ID:** MAY000669 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.