**This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available\.** **About Hilton Melbourne Little Queen Street** Hilton Melbourne Little Queen Street combines old world charm with modern luxuries\! This stunning hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces\. **About the role** This role will commence early March 2026\. As the Reservations Coordinator, you are the first line of enquiry for room reservations within the hotel\. You are responsible for offering excellent customer service, and offering solutions to meet customer’s needs\. Specifically, you will be responsible for: + Answering telephone enquiries and actively converting enquiries into contracted business + Identify sales leads as appropriate + Responding to all customers in a highly professional manner, including ensuring all bookings are completed accurately to the customer’s needs + Confidently provide our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available + Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation + Provide prompt and efficient service while maintaining the hotels brand standards **What are we looking for?** + Ability to work well under pressure + Excellent organisational and administration skills with a keen eye for detail + Competent selling capabilities + Competent verbal and written communication skills + Intermediate level of IT skills, including Excel, and Word + Knowledge of hotel property management systems + Proactive approach to meeting deadlines and targets + Previous experience in Front Office or Reservations role in a hotel is highly advantageous **What will it be like to work for Hilton?** At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most\. In 2025, Hilton ranked \#1 across all industries by the Great Place to Work Institute in Australia and Worldwide\. At Hilton, you can also look forward to receiving: + Worldwide travel discounts at unbelievable rates for you and your friends and family\! + A competitive salary + Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few + A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing **Job:** _Call Center and Reservations_ **Title:** _Reservations Coordinator \(12 Month Maternity Cover\)_ **Location:** _null_ **Requisition ID:** _HOT0C8XC_ **EOE/AA/Disabled/Veterans**