**Additional Information** EU Nationality or work permit for the Czech Republic needed. **Job Number** 25082894 **Job Category** Reservations **Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%20Praha%201%2C%20Prague%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Key Responsibilities** **Reservation Services** + Handle all reservation inquiries, changes, and cancellations received via phone, email, or fax. + Accurately identify guest needs and recommend suitable room types and rate options. + Confirm room availability and ensure all reservation details are correctly entered into the system. + Clearly explain guarantee and cancellation policies to guests. + Respond to questions regarding hotel services, amenities, room features, promotions, and availability. + Use effective sales techniques to maximize occupancy and revenue, including upselling and promoting alternative dates or sister properties when necessary. + Process and document special requests with precision and efficiency. + Assign and communicate confirmation or cancellation numbers to guests, offering email or fax confirmation options. + Promote guest loyalty by enrolling guests in the Marriott Bonvoy program and recognizing returning guests using appropriate coding. + Ensure familiarity with Opera and Empower reservation systems. **Reservation Processing** + Input and access accurate data in the reservation system, including loyalty program numbers, travel agency details, and rate qualifications. + Handle special reservation types (e.g., complimentary stays, employee rates, agent inspection rates) with appropriate coding. + Confirm room type, rate, and occupancy before finalizing reservations. + Understand and communicate rate eligibility criteria, such as government or corporate discounts. **Guest Relations** + Follow established escalation procedures when addressing guest concerns to ensure timely and effective resolution. + Deliver exceptional service by anticipating guest needs and handling requests in a professional and courteous manner. **Candidate Profile** + Previous experience in a reservation, front desk, or customer service role is a strong advantage. + Familiarity with Opera and Empower systems is highly preferred. + Strong interpersonal and communication skills. + Detail-oriented, with the ability to multitask efficiently in a fast-paced environment. + A genuine passion for hospitality and guest satisfaction. + Professional proficiency in English (Czech or other languages are a plus). **Why Join Us?** + Be part of a vibrant, luxury lifestyle hotel with a strong global brand + Work in a culture that values individuality, creativity, and innovation + Enjoy a supportive team environment and opportunities for growth within Marriott International + Exclusive Marriott associate benefits, including travel perks, wellness initiatives, and learning opportunities **\#LI-Onsite** W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.