Seeking: Client Experience at Parmelia Hilton
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city’s best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 30 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
As a Reservations Agent, you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Welcome to A World of Opportunities
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
A World of Rewards
Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel
Grow your Career your next position could be as a Team Leader or Supervisor
Smart uniform provided and laundered
Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
Complimentary fresh and healthy meals when on-duty catering
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
25% off Food and Beverages (subject to individual outlets)
A chance to unlock great wellness benefit with Fitness Passport
Modern and inclusive Team Members areas
Recognition non-stop all year long!
Responsibilities
Here’s what you’ll do during a typical day:
Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
Build and maintain effective relationships with VIPs, Hilton Honours members, corporate clients, and internal teams, ensuring exceptional service.
Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
About You:
Have at least 12 months of full Australian Working rights (sponsorship is not offered)
A motivated admin guru who is physically based in the Perth Metropolitan Area
A customer-focused and team-oriented professional who thrives in a fast-paced environment
Highly organised and detail-driven, with the ability to multi-task and manage competing priorities
Process-driven mindset with strong administrative capability at the core
Confident working independently while taking full ownership of your responsibilities
A strong team player who supports the reservations, Commercial and overall hotel team to achieve shared goals
Excellent communicator, comfortable engaging across departments and with both internal and external stakeholders.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email hr_perth@hilton.com if you have any questions regarding the job opportunity.