**Additional Information** **Job Number** 25134012 **Job Category** Reservations **Location** The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan, 321-1661VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Nikko%2C%202482%20Chugushi%2C%20Nikko%2C%20Tochigi%2C%20Japan%2C%20321-1661) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management At The Ritz-Carlton, Nikko, we are seeking Ladies and Gentlemen who will share the unique charm of our hotel, where world-class luxury meets the timeless beauty of Japanese tradition with guests from around the globe, while creating the most memorable experiences possible. We welcome individuals who embody the hospitality and professionalism befitting the Ritz-Carlton brand, and who can demonstrate exceptional communication skills to meet the diverse needs of both domestic and international guests. ザ・リッツ・カールトン日光では、世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間で、ホテルの魅力を国内外へ発信し、お客様の体験価値を最大化する紳士淑女を募集します。 ザ・リッツ・カールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち、国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します。 **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **PREFERRED QUALIFICATIONS** Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None **CRITICAL COMPETENCIES** **Analytical Skills** + Computer Skills + Learning **Interpersonal Skills** + Customer Service Orientation + Interpersonal Skills + Team Work + Diversity Relations **Communications** + Telephone Etiquette Skills + Fluent Japanese ＆ Business level English + Listening + Communication + Applied Reading **Personal Attributes** + Integrity + Dependability + Positive Demeanor **Sales** + Typing **仕事内容** 予約チームの一員として、お客様が安心してご滞在を始められるようサポートしていただきます。 + 電話・FAX・メールでの予約受付、変更やキャンセル対応 + お客様のご要望を伺い、最適なお部屋タイプや料金のご案内 + キャンセルポリシーや特別料金のご説明 + 特別なリクエストの対応・記録 + 施設やサービス、客室設備に関するご案内やご質問対応 + 売上最大化を意識したご提案（販売スキルを活かせます） + 予約システムを使ったデータ入力や、特別予約（無料宿泊、従業員割引、旅行代理店料金など）の正確な処理 + お客様のご懸念に対し、定められた手順に沿った対応 予約業務は「ご滞在の第一歩」を担う大切なお仕事。お客様に安心感を届けられるポジションです。 **職場のスタイル** + 会社の方針・ルールを守り、清潔感のある身だしなみでプロフェッショナルに対応 + お客様や同僚のプライバシー・安全を大切にし、安心できる環境をつくる + 笑顔でご挨拶し、感謝の気持ちを伝える温かい接客 + 障がいをお持ちのお客様へのサポートや、電話応対でも適切なマナーを重視 + チームワークを大切にし、仲間と協力して共通の目標に取り組む + 軽量の荷物（約4.5kgまで）の運搬が発生する場合あり + 上司からの指示や品質基準にも柔軟に対応 **応募資格（歓迎条件）** + 学歴：高卒以上（同等資格含む） + 業務経験：不問（予約経験があれば活かせます） + マネジメント経験や特別な資格は不要です **求める人物像** + 誠実で信頼される対応ができる方 + 笑顔と前向きな姿勢でお客様に接することができる方 + チームで協力して働くことが好きな方 + 日本語は流暢で、ビジネスレベルの英語でのやり取りができる方 + PC操作やタイピングに慣れている方 **活かせるスキル** + 顧客サービスへの高い意識 + 電話・メールでの丁寧な応対 + 傾聴力、読解力 + 多様性への配慮 + コンピュータスキルや学習意欲 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.