**Additional Information** **Job Number** 25134012 **Job Category** Reservations **Location** The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan, 321-1661VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Nikko%2C%202482%20Chugushi%2C%20Nikko%2C%20Tochigi%2C%20Japan%2C%20321-1661) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management ザ・リッツ・カールトン日光では、世界基準のラグジュアリーと日本の伝統美が融合した唯一無二の空間で、ホテルの魅力を国内外へ発信し、お客様の体験価値を最大化する紳士淑女を募集します。 ザ・リッツ・カールトンブランドにふさわしいホスピタリティとプロフェッショナリズムを持ち、国内外の多様なニーズに応えるコミュニケーション力を発揮できる方を歓迎します。 【業務内容】 + 電話、FAX、郵便で受け取った予約依頼、変更、キャンセルの処理 + ゲストの予約ニーズの把握と適切な部屋タイプの決定 + 部屋タイプと料金の空き状況の確認・保証、特別料金、キャンセルポリシーの説明 + 特別なリクエストへの対応と記録 + 施設・サービス・部屋設備に関する質問への対応 + 売上最大化のための販売技術の活用 + 予約システムへのデータ入力とアクセス + 無料部屋、従業員割引、旅行代理店視察料金、卸売予約などの特別予約の正確な入力 + ゲストの懸念への対応とエスカレーション手順の実施 【求められるスキル】 + 日本語およびビジネスレベルの英会話、日英での文書作成スキル + コミュニケーション能力 + 複数業務を並行して行うマルチタスク力 + MS Word、Excel、PowerPoint の基本的な操作スキル At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.