A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property\. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel\. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs\. Specifically, a Reservations Agent will perform the following tasks to the highest standards: + Convert, quickly, inquiries into contracted business + Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation + Provide prompt and efficient service while maintaining the hotels brand standards + Performs all the tasks of Reservations using checklists + Maintain accuracy of all reservations and ensure all quality control checks are completed on all revenue management systems to ensure data accuracy\. + Ensure that all the prices are entered right and paired with right codes + Ensures that all traces and activities are followed up timely and recorded as it ends + Ensures that the right controls are implemented in the system, so that the required base for sales and revenue maximization is ready + Acceptance and entry of reservations by telephone and email + Correct management of reservation documents + Ensure Quality Checks on existing reservations + Should be aware of all processes + Comply with the control systems and procedures laid down relating to group bookings + Undertake specific tasks or any reasonable request as required by superiors + Review requests received in the Group Office and ensure smooth communication is in place with GM&E department\. + Keeps the departmental costs under planned forecasts **What are we looking for?** A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + University graduate \(preferably in Tourism, Hospitality, or Business Administration\) + Proficient in English + Previous experience in a Reservations environment + A passion for delivering great customer service + A highly professional telephone manner and excellent communication skills + Team player with a solution\-oriented approach + Detail\-oriented and responsible + Time management and prioritization skills + Committed to confidentiality and professionalism + Knowledge of the hotel property management systems + Outstanding administration and organizational skills **What's in it for me?** + Career and development opportunities in Hilton Hotels Worldwide + Competitive Salary & Wages + Private Health Insurance + “Go Hilton” \- discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends + Indoor Parking Privileges + Complimentary Dry Cleaning for Business Attire + Monthly Transportation Fee + Complimentary Shuttle Bus + 50% discount on personal food & beverage consumption in the sister hotels\. + Extended nursing hours of 1,5 hours until the baby reaches to 18 months \(for newly born mothers\) + 14 days paid paternity leave + Opportunity to make a positive impact on environment and community with Travel with Purpose program Specifically, we look for demonstration of these Hilton Values: + **Hospitality** \- We're passionate about delivering exceptional guest experiences\. + **Integrity** \- We do the right thing, all the time\. + **Leadership** \- We're leaders in our industry and in our communities\. + **Teamwork** \- We're team players in everything we do\. + **Ownership** \- We're the owners of our actions and decisions\. + **Now** \- We operate with a sense of urgency and discipline **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Call Center and Reservations_ **Title:** _Reservations Agent \- Hilton Istanbul Bomonti Hotel_ **Location:** _null_ **Requisition ID:** _HOT0CBX0_ **EOE/AA/Disabled/Veterans**