A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted businessRespond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectationProvide prompt and efficient service while maintaining the hotels brand standardsPerforms all the tasks of Reservations using checklistsMaintain accuracy of all reservations and ensure all quality control checks are completed on all revenue management systems to ensure data accuracy.Ensure that all the prices are entered right and paired with right codesEnsures that all traces and activities are followed up timely and recorded as it endsEnsures that the right controls are implemented in the system, so that the required base for sales and revenue maximization is readyAcceptance and entry of reservations by telephone and emailCorrect management of reservation documentsEnsure Quality Checks on existing reservationsShould be aware of all processesComply with the control systems and procedures laid down relating to group bookingsUndertake specific tasks or any reasonable request as required by superiorsReview requests received in the Group Office and ensure smooth communication is in place with GM&E department.Keeps the departmental costs under planned forecasts

What are we looking for? 

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

University graduate (preferably in Tourism, Hospitality, or Business Administration)Proficient in EnglishPrevious experience in a Reservations environmentA passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsTeam player with a solution-oriented approachDetail-oriented and responsibleTime management and prioritization skillsCommitted to confidentiality and professionalismKnowledge of the hotel property management systemsOutstanding administration and organizational skills

What's in it for me?

Career and development opportunities in Hilton Hotels WorldwideCompetitive Salary & WagesPrivate Health Insurance“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friendsIndoor Parking Privileges Complimentary Dry Cleaning for Business AttireMonthly Transportation FeeComplimentary Shuttle Bus 50% discount on personal food & beverage consumption in the sister hotels. Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)14 days paid paternity leaveOpportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!